It is our belief that every young person we look after has the potential for positive change irrespective of the circumstances which necessitated their placement.
We are ambitious and have high aspirations for the young people in our care and seek to maximise each young person’s potential for social and educational growth and development by working in close and meaningful partnership with Education, Health, Social Workers and Families to provide a genuinely nurturing environment.
Our aim is to promote self-esteem through recognition, achievement and praise. We may also assist each young person to develop the coping strategies and skills required to manage difficulties as they arise in an environment correctly balanced between care and control, liberty and containment, protection and managed risk. We will also help the young people we look after to understand and deal with the consequences of their own actions by offering regular individual 1-1 sessions where they can discuss their thoughts and feelings. A structured timetable is used to establish daily routines, clear and achievable agreed goals and aims promote a sense of purpose and direction and channel energies into positive activity and outcomes. We promote a culture of learning, understanding and respect based upon strong care principles. We work constructively with young people to help them develop the skills and abilities to make better decisions and understand how their actions can impact on themselves and others.
Our residential services vary in size and specialism, offering innovative and dynamic programmes in areas such as:
- Sexual exploitation
- Sexually harmful behaviour
- Substance abuse
- Offending behaviours
- Eating Disorders
- Emotional behavioural difficulties
- Respite and planned breaks We also have specialist homes for young people who experience learning difficulties/disabilities, social and communication difficulties including Autistic Spectrum Disorders.
All homes have the support of and can access professional advice from our Missing from Care / CSE Operations Manager who oversees this aspect of risk for the Company on a full time basis. Our Behaviour Management Team provide support and training to staff teams and respond to specific situations, working alongside the staff teams when needed.
We can offer placements to those young people requiring respite or single occupancy support through to those who have the abilities and skills to live with up to 8 other young people in either single sex or mixed gender homes. We have the flexibility to facilitate most specific staffing requirements to best meet the needs of the children/young people. Young people enjoy private bedrooms which they are encouraged to personalise to reflect their interests and personalities and the homes communal areas are decorated and furnished to a high standard.
Referral and Placement Matching Process
We have a robust referral and placement matching protocol to ensure that placements are appropriate and in line with the care plans or the young person. At the time of referral, in order to meet the expected outcomes for that young person, we carefully match the needs and behaviours of the young person being referred with those of the young people already in placement and take into account the specific skills of the staff teams.
The first stage of the referral and admission process begins with the receipt of the placement/referral paperwork by the Referrals Team. This team comprises of a Referrals Operations Manager who is able to assess the legislative/resource implications of the placement search and a Referrals Manager who has a relationship with and understanding of their placement criteria.
Some referrals are not progressed beyond this initial stage if it is felt that an appropriate placement cannot be provided. The Referrals Manager may also go back to the referrer to ask for more information, to clarify the referral paperwork content or to discuss a different type of provision Keys can offer which has not previously been considered. Only when we have gathered as much information as possible/available does the referrals team then pass the information to the Residential Operations Team for the Home Managers and their staff teams to review the referral information and complete an Impact Risk Assessment to review whether the young person referred is a good match with the young people already in placement. They will take into account the location of the house and if the home can access the services required to meet the young person’s needs. This assessment process can be completed quite quickly but is dependent on the quality of the information provided. If a Manager feels they need more information in order to make an informed decision then they may speak to the referred child’s Social Worker, current carers or family. The Manager will then decide whether a placement can be offered.
All referrals are then discussed on the daily Company conference call. This call is attended by all Departments within the company, represented at Director and Senior Management levels. Each referral received by the referrals team is discussed on that call and with input from the Residential, Therapy, Behaviour Management and Education services we are able to build a bespoke package of care to meet the identified aims of each child/young person’s care plan/ referral needs.
This process can be accelerated for urgent or same day referrals but the stages of the process are the same.
The majority of placements are long term and end in a positive and planned way however, we also recognise that young people’s needs and circumstances may change, and due to the extensive range of national services which make up the Keys group we have the flexibility to offer alternative support to young people who need to move placements. This may be to live closer to family, access specialist training or education or they may just have outgrown their current provision and are ready to move on to the next step of their journey towards becoming independent.
It is our genuine commitment to the children and young people we care for, which has helped to establish Keys Residential Services. Our staff training programmes ensure staff have the tools and skills to manage challenging behaviours, address the issues for those involved in gang cultures and those at risk of exploitation, help children and young people to have a voice and empower them to build the social skills and relationships they will need to be able to thrive and have a sense of their own value and self worth. We achieve all this by recognising that in order for children/young people to develop their full potential they need the opportunity to experience a diverse range of appropriate life experiences in a safe, nurturing environment that promotes and celebrates their individuality.
Our reputation for providing child-centred, high quality, value for money bespoke packages of care for children/young people displaying a variety of needs and behaviours means we are the preferred provider for many placing authorities looking for the best service for their young people.