Referral and Placement Matching Process
We have a robust referral and placement matching protocol to ensure that placements are appropriate and in line with the care plans or the young person. At the time of referral, to meet the expected outcomes for that young person, we carefully match the needs and behaviours of the young person being referred with those of the young people already in placement and take into account the specific skills of the staff teams.
The first stage of the referral and admission process begins with the receipt of the placement/referral paperwork by the Referrals Team. This team comprises of a Referrals Operations Manager who can assess the legislative/resource implications of the placement search and a Referrals Manager who has a relationship with an understanding of their placement criteria.
Some referrals are not progressed beyond this initial stage if it is felt that an appropriate placement cannot be provided. The Referrals Manager may also go back to the referrer to ask for more information, to clarify the referral paperwork content or to discuss a different type of provision Keys can offer which has not previously been considered. Only when we have gathered as much information as possible/available does the referrals team then pass the information to the Residential Operations Team. Home Managers and their staff teams to review the referral information and complete an Impact Risk Assessment to evaluate whether the young person referred is a good match with the young people already in placement. They will take into account the location of the house and if the home can access the services required to meet the young person’s needs. This assessment process can be completed quite quickly but is dependent on the quality of the information provided. If a Manager feels they need more information to make an informed decision, then they may speak to the referred child’s Social Worker, current carers or family. The Manager will then decide whether a placement can be offered.
All referrals are then discussed on the daily Company conference call. This call is attended by all Departments within the company, represented at Director and Senior Management levels. Each referral received by the referrals team is discussed on that call and with input from the Residential, Therapy, Behaviour Management and Education services we can build a bespoke package of care to meet the identified aims of each child/young person’s care plan/ referral needs.
This process can be accelerated for urgent or same day referrals, but the stages of the process are the same.
The majority of placements are long-term and end in a positive and planned way. However, we also recognise that young people’s needs and circumstances may change, and due to the extensive range of national services which make up the Keys group we have the flexibility to offer alternative support to young people who need to move placements. This may be to live closer to family, access specialist training or education or they may just have outgrown their current provision and are ready to move on to the next step of their journey towards becoming independent.